KUALA LUMPUR, Oct 13: MYAirline Sdn Bhd, currently caught in a web of contractual failure to meet its promise of flight services to 125,000 passengers, and facing potential severe action from the authorities, has issued a statement on the temporary suspension and has apologised to its customers.
“First and foremost, we sincerely apologize that we did not provide ample time for our passengers who have been stranded at the airports.”
In the statement issued by its Board of Directors, MYAirline acknowledged the anger and frustration faced by its passengers and affected parties.
“MYAirline unequivocally admits its responsibility for this fiasco which was caused by our abrupt notice. Our Board of Directors and the entire MYAirline team humbly apologizes to all our passengers, Ministry of Transport Malaysia, Malaysia Airports Holdings Berhad, Airports of Thailand, Malaysian Aviation Commission (MAVCOM), Civil Aviation Authority of Malaysia (CAAM), Civil Aviation Authority of Thailand (CAAT) and all affected parties for this turn of events. We thank you for your kind understanding.
“Due to the deep financial constraints that we are facing at present, we are unable to offer the affected passengers at the airports any immediate service recovery options. However, all affected passengers are encouraged to kindly contact our representatives at customerservice@myairline.my (from 7a.m to 12 midnight) to initiate your refund process.”
It also extended its gratitude to AirAsia, Batik Air and Malaysian Airlines Group as well as to Malaysian Airports Holdings Berhad for assisting affected passengers in the meantime.
MYAirline said it was exploring all avenues to reactivate its operations and fly the skies again.
“We respectfully ask for patience from all stakeholders while we evaluate all options. MYAirline will continue to issue further updates when they are available.”
–WE